CASA OLIVARA PRIVACY NOTICE

Last updated: September 2026

Casa Olivara respects your privacy and is committed to protecting the personal information you provide when interacting with our website, communication channels and services.

This Privacy Notice explains what information we may collect, why we collect it, how it may be used and the choices available to you.

For purposes of applicable Mexican data protection legislation, the identity and contact information of the person or entity responsible for processing personal data should be stated here:

Data Controller: CASA OLIVARA
Address: Community La Selva Residences, v 115 Arco Vial, Mz.1, Lt. 1, Residencial La Selva, C.P. 77725 Quintana Roo, Q.R.
Email: casaolivaraplayadelcarmen@gmail.com

1. Information We May Collect

Depending on how you interact with Casa Olivara, we may collect information such as:

  • Name.
  • Email address.
  • Telephone or WhatsApp number.
  • Booking or inquiry information.
  • Communication preferences.
  • Information voluntarily submitted through website forms.
  • Technical information such as IP address, browser type, device information and website activity.
  • Information collected through cookies and similar technologies.

We only request information that is reasonably necessary for the purpose for which it is collected.

2. How We Use Your Information

Your information may be used to:

  • Respond to inquiries and requests.
  • Communicate with you regarding your stay or potential reservation.
  • Provide requested information about Casa Olivara.
  • Facilitate or support reservation-related communications.
  • Provide guest assistance.
  • Improve our website and guest experience.
  • Understand how visitors use our website.
  • Maintain website security.
  • Send marketing communications when permitted and, where required, with your consent.
  • Comply with applicable legal or contractual obligations.

We do not intend to use your personal information for purposes incompatible with those described in this Privacy Notice.

3. Booking Platforms

When you make or manage a reservation through Airbnb or another third-party booking platform, that platform may independently collect and process your personal information.

Such processing is governed by the third party’s own privacy policy and terms.

Casa Olivara does not control the privacy practices of external booking platforms.

4. Sharing of Personal Information

Casa Olivara may share personal information with service providers or third parties when reasonably necessary to operate the website, provide requested services, manage communications, process reservations or comply with applicable legal obligations.

Where applicable, third-party service providers may process information on our behalf.

We do not sell your personal information.

Any transfer or disclosure of personal information will be handled in accordance with applicable law and the purposes described in this Privacy Notice.

5. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

Access your personal information.

Rectify inaccurate or incomplete information.

Cancel your personal information when legally appropriate.

Object to certain processing of your personal information.

These are commonly referred to in Mexico as ARCO rights. Mexican data-protection guidance recognizes these rights and requires private entities handling personal data to provide mechanisms for exercising them.

To exercise your rights, please contact:

Privacy Contact: CASA OLIVARA
Email: casaolivaraplayadelcarmen@gmail.com

Your request should include sufficient information to identify you and understand the nature of your request.

6. Marketing Communications

If you voluntarily provide your contact information for communications or marketing purposes, Casa Olivara may use it to send information about:

  • Casa Olivara.
  • Travel inspiration.
  • Playa del Carmen.
  • The Olivara Journal.
  • Relevant property or hospitality updates.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

7. Data Security

We take reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, loss or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

Personal information will be retained only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with applicable legal obligations, resolve disputes and enforce applicable agreements.

When personal information is no longer necessary, it will be deleted, anonymized or otherwise handled in accordance with applicable law.

9. Minors

Our website is intended for general audiences and is not specifically directed toward children.

We do not knowingly request personal information from children for marketing purposes.

10. Changes to This Privacy Notice

We may update this Privacy Notice periodically to reflect changes in our practices, technology or applicable legal requirements.

The updated version will be published on this page with a new revision date.

11. Contact

For questions regarding this Privacy Notice or the processing of your personal information:

Casa Olivara
Playa del Carmen, Quintana Roo, Mexico
Email: casaolivaraplayadelcarmen@gmail.com
Website: https://casaolivara.mx/